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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 % j7 Q' @' v7 i1 h. L5 q/ u* K
& x# N0 y* y2 q6 d u& B- H, I【会员论坛ID】：zetia& b) F& d1 Y5 z% r
【咨询公司】：热博RB88 @4 i8 |1 A- T% s4 r1 o! a& l# r
【公司账号绑定】：已绑定
4 x! k1 G& y! \, J【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。6 ^5 ]0 c0 S# S: s9 h4 V
& _ K1 _6 }: r$ z8 u【事件描述】( b% f. G- w( j* s
) I6 `5 I& ^* b3 y欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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/ S- Y: J: ]5 F5 x【相关图片】：见描述正文+ D) ?( P/ H$ O/ i2 k
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+ |; H B& A% [+ w( b存款及下注图片：, ?: L2 ~& O0 r5 O6 h' H
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热博处理提款数据图片：5 a4 L; Q6 B5 Z4 @; L- G! c
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) y- ~& Y0 O( C9 m$ p2 J客服聊天数据： Z1 O% B/ _: X+ W5 @
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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6 U" T3 t& m2 i6 d+ J( ^: I! B
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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9 x! O6 r* I# m& u+ _1 w; a2 i这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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! {) v, e2 U4 r9 U8 r1 C7 O
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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' z! T8 S* C+ i! b明白的，我已经联络了客服，你这稍安无照 |
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. |/ v4 h6 f1 d/ S麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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3 i2 i) h! |7 b: |. o/ k6 S
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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8 c$ f- O+ D5 g% N, B" A4 R
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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- R. P; |) g( S, v" J- i/ \0 y- D( Y我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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* v7 ^: {2 j+ X* u明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 & @( j, P& s1 C' u% u% I! B [. ^4 F; N
4 b7 z% f, R& I q% f哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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