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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 + |2 L8 l# {. x
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【会员论坛ID】：iwatch
& |3 \0 q& ]6 l% W9 I7 b【咨询公司】： 头头8 ~ j5 L8 X i; [! I; `/ P
【咨询内容】：% L6 S3 ]6 Q7 f' C
, T+ n+ t% x" B9 a+ G昨天在你家注册了个账号，今天参加活动存了1018。
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中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
* v3 I6 I" |6 L% v- @难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
7 v0 U$ m4 L! W' M4 d1 Y8 c3 H2 ^5 P9 i' r T
到现在还没回复我的资金的去向，真有这么难？
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帮我追问一下，我转的两笔款去哪里了~ （附截图）: k: y8 M. _: ~8 g0 \# M7 _
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谢谢~ K1 T1 m+ G3 V9 B. \+ \
下午就找了在线客服，一直没能解决，好像很难一样？
3 x8 m+ [, B3 G这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。! ^5 m1 h$ u- h6 l- v; e( q# {
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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现在已经在提款审核中，但是还是没有得到任何解释。0 K, t' q4 t4 f
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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" g5 r6 f1 t1 w0 `0 ~; B
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5& R, U+ q8 @6 V1 |7 y F
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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5 z. m# r4 Y x; @% M O只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55* ~- V6 F: T9 ^5 A
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.59 {; y2 x; b, ^
7 d- e0 j7 S) J, Y
这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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7 g2 w% `) V# F( k8 f客服妹妹，我最后说一次。
: z1 {# B! Z6 p昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
- Q( q- \. @. b按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。" H1 F) n9 t8 @: G/ i- f. z0 f7 s& N
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
0 u' t" q/ |% C6 {虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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, |7 b+ X( [7 X3 w) ~8 G8 P资金到账了，在线客服真的很不给力。! J) z+ S: e9 D! n
就评一般吧。 |
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