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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走6 L3 G* ?& s+ T  i* `5 x
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
! U/ N3 W! J- `, y5 a( |最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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' U( g0 f1 ]; [* ?* ?新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,# `" h9 r5 m% ^+ {
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3 f8 B+ v9 A2 X7 z5 R: U! f关于掉单,论坛也有过不少帖子2 U( B5 D, _/ r3 Q/ q: N9 n6 F
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有出来吐槽的
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有出来骂人的
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3 h6 Z9 y  w  ]& V& \有哭成泪人的
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0 w  V2 ]& o; w% b5 y9 n4 a总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,8 |) T* ^* S+ F

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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0 d7 q; v4 y3 t' \1 R7 z5 m6 p因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。  r8 |6 l) i% G" A9 I. U" _& y
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9 v1 V( S7 D) T3 {9 E# @然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,8 t5 |: ^- u7 B) N- e6 y0 G

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- c0 `2 Y/ U: Q9 O( @( v接着,公司站出来了:让我想一想静静,,,& D9 y- z! S' B4 W

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!8 Z8 |& {3 r3 `: Z3 A
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根源在哪里?$ i  w9 y/ n5 M% @( N' A
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环2 m! E% t8 u  R0 G9 A2 I) `# \

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?/ \4 g! m5 k+ N% c* M

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- ^8 s" d' O* b3 j* D$ I联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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% o1 e* o6 O8 d有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?1 w. |* J. q5 z+ F
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* R4 v7 ^* Z1 U8 t还有太多太多,,,1 P, F$ |3 U& j8 ^: k

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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4 T9 B& g, }! g' [0 @9 f打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了% Y% c$ L- }  G
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" A; [5 |2 V' }6 A但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,4 u( K* m) q( s2 n# T! O' k0 \  L% O& M

8 z4 B$ ], M( \  `# J2017   向那些
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陪着你笑陪着哭2 I* @, J3 E1 U# A. C8 N, a+ c

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! D* ?0 r! Z1 T* s4 j陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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