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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走, u) g, O8 P7 ?
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
, V' ^8 `' |0 @/ R% p% p& t; C; _最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,5 o$ i+ t. |( w  u/ j2 z
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,& k) s7 u+ w" B) n& }5 [0 \

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1 a0 z4 s1 x, D1 u2 v, O关于掉单,论坛也有过不少帖子
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有出来吐槽的
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有出来骂人的
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' ?( j+ P7 O/ I% a有哭成泪人的; v8 x; G8 N* S
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0 n, p2 o* t- t+ `3 k/ h总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,/ ?/ O" L- i! Q8 h) q, f$ O

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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5 r7 U+ u; H0 r9 |' S5 T接着,公司站出来了:让我想一想静静,,,0 t4 [& K+ [+ y' a& F( N9 A
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* C2 P7 l! }& ~5 y1 H! x钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,9 r  s3 ?: J, l7 D# t& d% p$ \
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?& E/ q5 {; j: J+ p6 F2 y- Y2 ?
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?5 u8 A/ z% z" a

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' z# R& ~6 h) [( p客服懂常规问题发生后,正常解决所需时间多久吗?
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2 W9 g/ `- G# M: v联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?+ b% e, N% ]6 i2 ^

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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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. `( `, T& o, U0 [) x+ h还有太多太多,,,; a& w) O( |  a0 y/ K$ y

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,# ^& d" P, X! n: K* M
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2017   向那些! x0 \) o. m5 Y9 R" _) ?

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6 d4 ]- h5 {3 m" |4 z- ^8 {. \陪着你笑陪着哭/ p* T4 O. [, v, o6 [

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陪着诉苦陪吵闹
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/ E' M! r1 f1 a/ e# `陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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