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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
) w5 P6 g. }2 X0 t7 W* I" c7 w
# D* d$ Q6 s7 Q& r! t' g& W3 n【会员论坛ID】：iwatch
. ]7 K6 ~7 u# n4 ?9 D3 A. A【咨询公司】： 头头
" I4 l, ]/ H# f1 Q' J2 e7 }【咨询内容】：
/ i7 K1 a4 j$ J4 h% b( A
& o9 B# z, h* `" d昨天在你家注册了个账号，今天参加活动存了1018。
5 g% h* d( s; i9 Y% Y0 R& O a8 R7 z' j; q" V" H
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
0 ~& M3 {0 p, F0 H难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？* G9 p3 k1 n- @6 p7 |
3 d/ x. ~2 m/ F! P! |! `' t到现在还没回复我的资金的去向，真有这么难？
+ k/ O8 _$ E( L6 X% m2 Q
# l: u. N$ a( q5 f& V+ o( f帮我追问一下，我转的两笔款去哪里了~ （附截图）
2 z0 ]6 U5 _! @( m7 @6 ?4 w- B, e/ }% } k
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0 u2 Y6 L9 H7 v, ]4 L3 E! u
谢谢~
5 J' _5 K& L W$ q6 w下午就找了在线客服，一直没能解决，好像很难一样？/ g1 ?& C6 z3 n* S
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。- |: o. E' W* h K8 u
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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7 p. E$ }- I% @ d% ]6 R3 W& S现在已经在提款审核中，但是还是没有得到任何解释。
, j2 |) a! Q. \. I8 e如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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/ g" ?- S6 x, U& m! I, e+ p4 ~
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
6 y1 e( q/ ?$ X. q, D, I( ]* s- [+ j( x" n0 F! p
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
# _* T! t; D) I' k, L
) S/ D+ D6 h$ n" ?只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55; j8 ]- j( ~& a
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5; ^$ M/ c& T3 u* h" z
* C" J% q3 R/ k% }; e4 J4 H
这个问题绝对不是这 ...
. X7 I# g. R& ?您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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1 K/ j; m) E+ ]9 r客服妹妹，我最后说一次。4 o+ ~/ y* F( \0 A0 S9 T
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，$ q9 _5 p$ s" U( Y, z
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
$ _& D/ j" x# [
! y3 g7 T/ C7 H, Y) E# ]5 B然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
1 c' Q2 e5 e. L5 Y9 p虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。5 A& c% ]+ X& m# |. Q( ]. Z$ c
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当前离线
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5 |% V9 v. i0 R9 I资金到账了，在线客服真的很不给力。
2 `* w3 {. Z. G" f0 u, D就评一般吧。 |
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