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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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( G( ?: G( t- Y! Q" K/ |; W5 m2 E【会员论坛ID】：zetia V: F* D' \5 J0 J9 n
【咨询公司】：热博RB88
x! b3 R9 H8 r/ p% |* I" e) |【公司账号绑定】：已绑定9 O+ s, Y" ?1 L* X: G. Q
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。. _; l6 n0 B# D3 J2 U, b
( d; y9 w$ S5 O: j【事件描述】 c% T* X6 l: t. Q5 Y6 T' m
8 M- I- K5 n+ L) Y6 |' G) `欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。' ~5 E, y$ w2 d; b8 {; l) ]) z
1 N1 S$ }2 I4 d. X" e# R. l【相关图片】：见描述正文
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热博处理提款数据图片：, s+ Y' {- G2 u8 Q4 V( h/ w# z5 ^
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! \/ | o; B3 Q% y4 t( Y客服聊天数据：1 p& u4 k1 u# `! q' q. }
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
! t# C1 L; |& Z, R' X
* D: v) P: k5 N/ b哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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2 i9 d& I+ q+ J
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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. Q2 B/ Q; X" ?$ d8 A) p
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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! M6 O2 V% m6 D( L- n _1 P/ V
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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7 w G5 u9 K( \哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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/ d) G; T& X) _ G. q- s7 e麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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0 z. p @9 T5 S8 S9 T- q" c/ b
明白的，我已经联络了客服，你这稍安无照 |
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" w# @" b, t- a- n
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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o" a) Y" M5 Z1 V这当然可以，我这帮你编辑了就联系客服 |
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* d- @8 |, g. q8 c0 w I
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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