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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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4 B6 o. U2 ]# f/ [) u【会员论坛ID】：zetia
4 E% _ k& e% @0 j: b【咨询公司】：热博RB88
0 \% V' R3 b2 h* c5 g' f, \【公司账号绑定】：已绑定
8 d B- Z, {( ?* n" I【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
; n7 s! V/ R* W C; f* g1 y' d% w% P
【事件描述】/ e7 \2 W% P* }* `7 H+ @
/ y5 W( e+ m* Q% `& B& @" ?欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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u4 J- H; a6 p x7 {; L9 W! g【相关图片】：见描述正文% Y- B- a9 Z$ v4 @% F/ S) G: x
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+ B# ]- f; V9 N9 i4 ^& K* M存款及下注图片：
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: c; t; ?1 {$ O1 f1 c4 I. ?+ A2 D热博处理提款数据图片：* \) K* }1 P/ z; N, g$ W g
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8 c: V3 B! c: B" m M* X, c客服聊天数据：0 b- x" K8 {5 @$ |2 u+ }/ T
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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- X! X+ R1 O% h) C
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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+ _; A6 N! U) P/ k, j" I
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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$ f! ]+ `# G7 d$ W7 u
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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6 E4 s0 u+ t: K4 u" j* g. `. y/ q
明白的，我已经联络了客服，你这稍安无照 |
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, N2 i x& w0 R' j麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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4 |0 S- s d8 K. c
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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& `5 u- k" [' R) i% Y8 J |) m
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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$ o( d( X+ r! X( j4 X/ P( K我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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( z4 x! P3 h: Q7 h4 R4 m明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 # Y4 ^. P& |& q5 W* p/ `3 v
) e# }4 J4 d2 d" ^
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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