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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia9 ]7 e( {- r" h: d' }6 ^
【咨询公司】：热博RB88
" J5 \4 y4 D: W- G【公司账号绑定】：已绑定
2 h9 F# y& C7 j9 o. U" w【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。1 X/ H$ r+ }: ] L7 u
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【事件描述】5 p6 s x. x4 @8 M
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。! z( j& O, I) z6 B+ s9 u. F" I5 N9 C
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【相关图片】：见描述正文
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+ I* R% s& k+ b9 X- d1 A存款及下注图片：
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* Z7 S# G6 e2 }1 O4 w1 J) ~* }热博处理提款数据图片：
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3 x' { B% p+ V9 T& R% w5 ?8 _客服聊天数据：& H! K6 L7 _) u' A) `3 J+ z2 ?
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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- b4 Q7 u* s6 ^! F! }' T4 I4 ?正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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- ]; V0 s* V2 t* X$ ?- J; _
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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4 ^, n( c& v0 z是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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; [9 `+ m3 e" v8 a1 @/ g
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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8 u7 w B6 p9 [% A/ y& O6 V哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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8 V5 N1 H1 D8 Y/ I) w& Z' \6 T
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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5 U+ m+ R( q. |& p p我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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. {4 w2 N+ P9 Q! r" w, g明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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5 W; A" e7 z4 K, o哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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