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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia5 m& T: S: c2 P( c- w
【咨询公司】：热博RB881 y: [' e5 X) \0 Z! i5 d
【公司账号绑定】：已绑定
. _: s. D$ @6 Y【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。8 T( W5 c* A0 M3 E1 v! p& l: K
- D1 G5 l! s+ @) r【事件描述】3 g9 X$ u" e- h$ f
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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【相关图片】：见描述正文9 l g0 z/ _; _# m4 i
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存款及下注图片：. U% c9 Y2 l; _# U
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客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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) k6 v( e6 A% O3 ]) ]+ y( q
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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# t4 _' s- L* r* q8 f! |是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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. O5 m g# ^8 [
明白的，我已经联络了客服，你这稍安无照 |
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当前离线
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0 J+ J2 ]( y1 l0 u: a麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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: I* j+ @7 Z/ t; b/ C$ V6 E哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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: O, W, P9 t; M9 v, `! F+ T: i
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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* m u1 I8 {. v
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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$ ` @8 w6 O1 Q4 H+ \
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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# E( T" v3 v3 P" T, x( r哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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