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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh
: k5 L) P3 q4 k" Z3 \* y' E. s【咨询公司】：12BET: M* i P/ m F
【公司账号绑定】：已绑定9 e6 I5 w6 \ R0 k1 W
【咨询内容】： 2 A4 q0 s$ K0 k/ K
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……; Y+ v7 D4 J! z [7 D6 O, Z1 l3 K1 K
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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# C6 i" s" R F问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题* n7 Y; {1 ~3 d( ~0 D5 ?+ }; ^& G
-----------------------------------------------------------------------------------------------------------------------
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+ |* B% u Q& ~跟进情况更新：
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0 c7 S9 i5 n6 @3 _: ~: h5 o2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
4 h, y! R$ A, Q+ ]0 Y- M0 x2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况* `/ b J. ~0 ^( p5 c1 d
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号; A' g: y8 w( K( c0 y( U/ [
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：) ?+ x, g: n9 F- t; c" T
1 f" C/ d2 m- b1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理: N& i+ T. F3 X% f2 V" G
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
天策币:
活跃币:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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没有联系我……
, E8 U" K" ?( y; v* Y第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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5 P. V1 C4 @* e% j' ]- b好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评+ x# Z2 \7 d& X j! q' @0 s( G8 v
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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3 O/ j* `- j, L: ~. V8 A楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）; |: d8 p' ^+ L" z7 }+ k$ M/ j
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