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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 1 v$ q1 S: S' | x! R+ g" u: n
9 y s: E; y, C* a( j) K【会员论坛ID】：iwatch0 Z: O# j1 h( y9 X& k$ x
【咨询公司】： 头头" f- _; O R& s7 i
【咨询内容】：
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昨天在你家注册了个账号，今天参加活动存了1018。+ i7 d) E% I# m% \( O8 ]
( E5 K% I$ e+ q7 y$ C" d# |' R4 U7 p6 ~中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。" i6 u; v/ \% {0 t7 t' [/ `
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？2 F0 y$ g5 k5 j4 d3 e
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到现在还没回复我的资金的去向，真有这么难？
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1 F$ O' N' x7 U: |; ]5 U' [帮我追问一下，我转的两笔款去哪里了~ （附截图）% }0 x3 w% k/ s- F/ q* t
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, {$ R1 Z) P& L( e* V
谢谢~
4 T" K. e# j7 u4 Q下午就找了在线客服，一直没能解决，好像很难一样？
" S1 D0 S. j+ N( R这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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9 h' b" T6 E, w; A
现在已经在提款审核中，但是还是没有得到任何解释。
% R3 \3 }( g4 b9 R# Z如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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# g; _9 T2 F. k2 u3 _0 O
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。" U7 z3 S7 t( W( L% ~$ t u* n
( J; ]5 f2 u8 E+ u+ V( |只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
8 T. K# l, B* E3 e8 K5 c$ E当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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" W8 b. L1 r4 [7 z9 b, a- b; `这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。) c* {3 u* i) g8 A! K. k" |
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，+ S9 l. L8 E' V" }7 l1 |
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
9 T! H) Y4 G. `$ p虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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9 l# U( \* F" g# |2 t/ O
资金到账了，在线客服真的很不给力。5 I, H) ~, p; m& h- ], R
就评一般吧。 |
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