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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo% x0 d$ l5 X* ~& \' y
【咨询公司】：E世博
; x- e% k$ b% t9 l【公司账号绑定】：已绑定
. p4 _! d4 l& u1 U8 H- d, C【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
" @8 X5 }2 }; n( W" w 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。# i$ u' O% C" O
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
4 t# ~ r3 s5 v8 y9 L/ a" L 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。5 J' L) m. C$ l; \
另外，建议提升网站安全措施，否则让人很不放心。
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 0 F! @6 r9 F; _" f# a3 \) P
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。! [8 B$ p+ l9 e, @) d
--------------------------------------------------------------------------------------------------------------------
. r4 b0 F6 i( \/ d Q跟进情况更新：
! P3 I: [5 C5 `2 E& c. o2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
/ e6 f2 m$ y2 c6 C+ @2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。3 |8 n& ?& d2 e9 N9 @; a2 D% _% r
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价8 j. t* y3 v# }, ]& `5 H
2022-10-27 14:24 【会员评价】—— 中评
9 t3 S/ V. ?6 F" X5 f# S( L2 W" [ B( Y! n! K* [
评价说明：
, z# l3 E7 t# j, l+ F% E1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
3 l0 x2 X* j2 O+ ~2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好
' V) v s3 A- j [* y+ q- Le妹已将您的状况回报给相关单位了！
& [5 l4 z y+ P2 u请哥哥放心，公司会尽快协助您的问题的～5 w7 s4 R/ i3 m0 R' I
由于妹妹权力有限，无法了解详细原因 :(
4 M& Z2 n4 d$ x4 D- f如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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当前离线
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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当前离线
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