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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh: H* {& k! [ O1 R4 |4 I, {, u8 e
【咨询公司】：12BET) Y5 P# I$ r3 m" Y g1 W
【公司账号绑定】：已绑定
( [ E5 M& y, O0 g( i) d/ R' D) t【咨询内容】：
2 g1 G# }/ r7 M P$ j" N$ N
e7 N0 i0 R" a( A9 t! } 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……0 F3 ~3 c3 u. f5 Y( [
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。* {2 u+ z3 u3 s( [$ m* ]
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题7 m& g/ C7 w# T$ N$ Q/ Y l0 m
-----------------------------------------------------------------------------------------------------------------------
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/ x" u- `* J, K. P. \% O* t* o跟进情况更新：+ {7 J" ? j+ x& n
t7 ~- B. Q7 _, [3 t8 y# E2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询 o) y1 Q9 H" U! _
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况$ e) W$ _/ A3 ?
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
; J1 _8 \+ ~$ `9 o8 H$ W2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
! {; w- o& J/ ^: J& c2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
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策小分:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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天策币:
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总在线: 6649 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……
W2 p2 @, P! t4 R! l9 @/ ~第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
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总在线: 6649 小时
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4 s& I$ A2 ]; |! W/ @# n! Q好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）" V3 M8 c3 M9 ~- T, r3 M
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